The Blacktower Group was formed in 1986 to provide independent wealth management advice and a bespoke service for both individual and corporate clients. We value your privacy and are committed to protecting the privacy of all our clients, business partners and users of our services and website. We therefore ask that you please read our Privacy Policy before providing us with any information about you or any other person.
This Policy explains when and why we collect personal information about people who enquire about or make an investment using the services of Blacktower Group. The policy also explains how we use that information, the conditions under which we may disclose information to others and how we keep personal information secure.
When using the terms “personal data”, “personal information” or simply “your information” in our Privacy Policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. The pieces of information are also known as “identifiers” and include a name, an online identifier, or a reference to one or more factors specific to your physical, physiological, genetic, mental, economic, cultural or social identity. It does not include data where the identity has been removed (anonymous data).
When using the term “processing”, we mean any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction (so practically anything we do to your personal data is processing!)
When using the term “Blacktower Group”, we mean the group of companies forming part of the corporate structure of which the data controller (identified below) forms a part. This Privacy Policy is issued on behalf of Blacktower Group so when we mention” Blacktower Group”, “we”, “us” or “our” in this Privacy Policy, we are referring to the relevant company in the Blacktower Group responsible for processing your data. We will let you know which entity will be the controller or processor for your data when you purchase a product or service with us.
Any questions regarding our Privacy Policy should be sent to:
Privacy Manager
Blacktower Financial Management (Cyprus) Ltd, or; Blacktower Insurance Agents & Advisors Ltd
102 Michael Zavou, 1st Floor, Ayios Athanasios, 4107, Limassol, Cyprus.
Phone: +357 25 566190
Fax: +357 25 566160
Questions can also be sent by email to: infocyprus@blacktowerfm.com
What type of information is collected?
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. More information on this is contained in our Cookie Policy
Usage Data includes information about how you use our website and which events you have attended.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share ‘Aggregated Data’ such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
How we collect information from you
We collect information about you when you:
use our website ‘contact us’ form to enquire about products and services
register to receive one of our newsletters, or attend one of our events
Monitoring
Please note that if you communicate with us electronically, including by e-mail, telephone or fax, this communication may be monitored and/or recorded to protect the interests of our business and our customers. This includes for the purposes of maintaining customer/service quality standards, detection of and/or prevention of crime and to ensure that Blacktower Group employees and Blacktower Financial Advisers comply with legal obligations.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services or those of a Blacktower Financial Adviser). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time
How we use your personal information
We use personal information about you in connection with the following purposes:
Provision of services and account management:
to provide you with the information, products, and services that you have requested from us.
to complete any transaction, you are undertaking with us;
to manage and operate your account with the chosen Blacktower Financial Adviser as well as any platform providers they recommend, including sending you information relating to your account controlled by Blacktower Group.
to meet a legal or regulatory obligation.
Service improvements:
to ensure that content from our site is presented in the most effective manner for you;
to administer our site and for internal business administration and operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to notify you about changes to our service;
as part of our efforts to keep our site safe and secure;
Direct Marketing:
to provide you with information about other services we offer that are similar to those that you already have or have enquired about;
to provide you with other marketing material such as our Newsletter.
If you do not want your personal information to be used for marketing purposes, please contact us on the above details.
Change of Purpose:
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us on the above details.
How long we keep your information for
We retain your information only for up to 24 months. At which time, the record will be destroyed and no longer used for marketing purposes.
Your individual rights
You have certain rights under applicable legislation, and in particular under Regulation EU 2016/679 (General Data Protection Regulation or ‘GDPR’). We explain these below. You can find out more about the GDPR and your rights by accessing the European Commission’s website.
Right Information and access
You have a right to be informed about the processing of your personal data (and if you did not give it to us, information as to the source) and this Privacy Policy intends to provide the information. Of course, if you have any further questions, you can contact us on the above details.
Right to rectification
You have the right to have any inaccurate personal information about you rectified and to have any incomplete personal information about you completed. You may also request that we restrict the processing of that information.
The accuracy of your information is important to us. If you do not want us to use your Personal Information in the manner set out in this Privacy Policy or need to advise us of any changes to your personal information, or would like any more information about the way in which we collect and use your personal information, please contact us at the above details.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Right to erasure (‘right to be forgotten’)
You have the general right to request the erasure of your personal information in the following circumstances:
the personal information is no longer necessary for the purpose for which it was collected;
you withdraw your consent to consent based processing and no other legal justification for processing applies;
you object to processing for direct marketing purposes;
we unlawfully processed your personal information; and
erasure is required to comply with a legal obligation that applies to us.
We will proceed to comply with an erasure request without delay unless continued retention is necessary for:
Exercising the right of freedom of expression and information;
Complying with a legal obligation under EU or other applicable law;
The performance of a task carried out in the public interest;
Archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes, under certain circumstances; and/or
The establishment, exercise, or defence of legal claims.
Right to restrict processing and right to object to processing
Instead of requesting erasure, you also have the right to right to restrict processing of your personal information where:
you contest the accuracy of the personal information;
processing is unlawful, but you do not want us to erase it;
we no longer need to process your personal information, but you need us to retain your information as you need it for the establishment, exercise, or defence of legal claims; or
you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it
You also have the right to object to processing of your personal information under certain circumstances, such as:
where the processing is based on your consent and you withdraw that consent;
where we are processing your personal data for direct marketing purposes
Exercise of this right may impact the services we can provide and we will explain this to you if you decide to exercise it. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms, and this may allow us to continue to (wholly or partly) process your personal information.
Right to data portability
With respect to automated information which you initially provided consent for us to use, or where the processing is necessary for the performance of a contract to which you are party (or in order to take steps at your request prior to entering into a contract), you have a right to receive the personal information you provided to us in a structured, commonly used and machine-readable format, or ask us to send it to another person.
Right to object to direct marketing (‘opting out’)
You have a choice about whether or not you wish to receive information from us.
We will not contact you for marketing purposes unless:
you have otherwise given your prior consent (such as when you download one of our guides)
You can change your marketing preferences at any time by contacting us on the above details. On each and every marketing communication, we will always provide the option for you to exercise your right to object to the processing of your personal data for marketing purposes (known as ‘opting-out’) by clicking on the ‘unsubscribe’ button on our marketing emails or choosing a similar opt-out option on any forms we use to collect your data. You may also opt-out at any time by contacting us on the below details.
Please note that any administrative or service-related communications (to offer our services or notify you of an update to this Privacy Policy or applicable terms of business, etc.) will solely be directed at our clients or business partners, and such communications generally do not offer an option to unsubscribe as they are necessary to provide the services requested. Therefore, please be aware that your ability to opt-out from receiving marketing and promotional materials does not change our right to contact you regarding your use of our website or as part of a contractual relationship we may have with you.
Right to request access
You also have a right to access information we hold about you. You can exercise this right at any time by contacting us on the above details.
We are happy to provide you with details of your personal information that we hold or process. To protect our customers’ personal information, we follow strict storage and disclosure procedures, which mean that we will require proof of identity from you prior to disclosing such information. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated
Right to withdraw consent
Where the legal basis for processing your personal information is your consent, you have the right to withdraw that consent at any time by contacting us on the above details. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent
Raising a complaint about how we have handled your personal data
If you wish to raise a complaint on how we have handled your personal data, you can contact us as set out above and we will then investigate the matter.
If we have not responded to you within a reasonable time or if you feel that your complaint has not been resolved to your satisfaction, you are entitled to make a complaint to the Data Protection Commissioner under the Data Protection Act, which is presently the Cyprus Office of the Commissioner for Personal Data Protection.
You may contact the commissioner on the below details:
Office address:
Iasonos 1, 1082 Nicosia, Cyprus
Tel: +357 22 818456
Fax: +357 22 304565
Email: commissioner@dataprotection.gov.cy
Sharing your personal information
We may pass your information to our Blacktower FINANCIAL ADVISERs, business partners, administration centres, third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf, or to enable us to obtain a quote for you or provide you with other related services.
These third parties may include:
We also work closely with various third-party product and service providers to bring you a range of wealth management solutions. When you enquire about or invest in one or more of these products or services, the relevant third-party provider will use your details to carry out their obligations arising from any contracts you have entered into with them. These third-party providers will share your information with us which we will use in accordance with this Privacy Policy.
We may transfer your personal information to a third party as part of a sale of some, or all, of our business and assets or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation. However, we will take steps to ensure that your privacy rights continue to be protected.
Transferring your information outside of the European Economic Area
There may be instances whereas part of the services offered to you by Blacktower Group, the information which you provide to us may be transferred to countries outside the European Economic Area (“EEA”). The EEA includes the European Union countries as well as Iceland, Liechtenstein and Norway. Transfers outside of the EEA are sometimes referred to as ‘third country transfers’.
This may happen if any of our Platform providers are located in a ‘third country’ outside of the EEA. If we transfer your information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Policy. This may require us to take certain additional steps to ensure that appropriate safeguards are in place if that third country is not deemed by the European Commission to offer an adequate level of protection for your privacy rights, which may include use of contractual safeguards to allow you to be able to enforce your rights and ensure these are preserved. In certain circumstances, we may need to ask you for your explicit consent to such third country transfers, and will always do so in writing and giving you full information about why we need your consent and your right to withdraw that consent at any time (together with the consequences of withdrawal).
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see further information on the European Commission’s website: European Commission: EU-US Privacy Shield.
If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
Keeping your information safe
At Blacktower Group, we take our responsibility to look after your personal information and privacy seriously. In today’s world, we have all seen a growing trend in cybercrime and security breaches. We have a number of security measures in place to help prevent fraud and cybercrime.
If we become aware that a personal data breach has occurred and is likely to result in a high risk to the rights and freedoms of our clients, business partners or employees, we will inform them without undue delay.
We educate and train our employees on our information security, fraud prevention and privacy obligations annually. Information Security awareness also forms part of our new employee induction program.
We also educate our employees in identifying potential financial crime and internal fraud; any suspicious activity is reported to the Gibraltar Financial Intelligence Unit.
We will always interact with you in a safe, secure and consistent manner
To keep your information secure and to protect our clients from fraud, Blacktower Group will only interact with you in the following ways. If in doubt, call our office or email us at infocyprus@blacktowerfm.com.
When interacting with you, we will:
Post information electronically to your email
Verify who you are when speaking to you on the phone, by asking you security questions.
We will not:
Ask you for any password over the phone.
Send you an unsolicited email with a link to our login page asking you to enter your email details
Ask you for payment or credit card details by email or telephone.
Physical controls – As well as protecting your digital information, Blacktower Group also protects its offices where personal data may be used and stored. This includes secure disposal of confidential waste and hardware, personal card access and locks on doors and file storage cabinets, with a ‘clear desk’ policy to ensure all information is locked away and protected.
Logical controls – Blacktower Group uses technical security measures to make sure our systems where we store and use personal information are protected from unauthorised access. Tools such as authentication controls, antivirus, firewalls, malware detection and back-up procedures are used across the business. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We have a business continuity plan.
The key drivers in developing the business continuity plans are;
To mitigate the risks that could lead to the significant disruption of our services to our clients.
To provide a recovery plan that supports a timely and full restoration of our services for our clients
Whilst we take appropriate technical and organisational measures to safeguard your personal information, please note that we cannot guarantee the security of any data that you transfer over the internet to us.
Third Party Links
This website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. The privacy policies of others may differ significantly from our Privacy Policy. Therefore, we encourage you to read the privacy statement/policy of each and every website you visit.
Review of this Privacy Policy
We may make changes to this Privacy Policy from time to time. We encourage you to review the Privacy Policy whenever you access or use our website to stay informed about our information practices and the choices available to you. If you do not agree to the revised Privacy Policy, you should discontinue your use of this website.